About us, about our work, and most importantly, about all things Ops Manuals.
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Client Case Study: Wingers
The Story Amran Sunner, his brother Dylan, and their dad, Bill, together set about creating their own delicious, fresh-fried buttermilk chicken recipe for customers to enjoy, and the idea quickly developed: wings! They formed…
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Client Case Study: More Than Loft Ladders
In their own words: how The OPs portal has helped More Than Loft Ladders The Story More Than Loft Ladders (MTLL) started out in Bolton back in 2007, installing loft ladders and hatches –…
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Client Case Study: Greensleeves Lawn Care
How The OPs portal is helping lawn treatment experts, Greensleeves The Greensleeves Story Founded in 1998 with just 10 customers, Greensleeves now cares for over 100,000 lawns across the UK each year. Four of…
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Top Cat v. TOPcat?
Meet TOPCat, our new mascot. Not to be confused with far more famous, but just as loveable, Top Cat of cartoon fame. Lots of people of a certain age grew up with the cartoon…
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How BFA Accreditation Helps TOP to Enhance Success for Franchise Sector Customers
TOP is an ‘Advisor’ member of the British Franchise Association (BFA), committed to providing high standards and ethics to support franchisors. The BFA ensures accreditation through alignment with its principles, and TOP aids franchisors…
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Where can I get a template for my operations manual?
Louise Harris, TOP (The Ops Portal) Using a templated manual does a considerable disservice to you and your business. There are ways to save money, but this one is a false economy. Before thinking…
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Franchisee Compliance Audits – the fear of feedback
Louise Harris, The Ops Portal When I was a franchisee, I was upset (and a little shocked) to learn that a fellow franchisee was not simply not following the franchise model, but also breaking…
The Ops Portal 