Category: Operations Manuals
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Client Case Study: Wingers
The Story Amran Sunner, his brother Dylan, and their dad, Bill, together set about creating their own delicious, fresh-fried buttermilk chicken recipe for customers to enjoy, and the idea quickly developed: wings! They formed Wingers – the Chicken Wing Company – a family-run fast-food franchise business that created delicious, fresh fried buttermilk chicken recipes, which got
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Client Case Study: More Than Loft Ladders
In their own words: how The OPs portal has helped More Than Loft Ladders The Story More Than Loft Ladders (MTLL) started out in Bolton back in 2007, installing loft ladders and hatches – as well as boarding out attics – in homes throughout Lancashire. Since then, the company has grown from a small, local
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Client Case Study: Greensleeves Lawn Care
How The OPs portal is helping lawn treatment experts, Greensleeves The Greensleeves Story Founded in 1998 with just 10 customers, Greensleeves now cares for over 100,000 lawns across the UK each year. Four of their original customers still use the service today. With more than 100 local branches, Greensleeves delivers affordable, hassle-free lawn care tailored
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How BFA Accreditation Helps TOP to Enhance Success for Franchise Sector Customers
TOP is an ‘Advisor’ member of the British Franchise Association (BFA), committed to providing high standards and ethics to support franchisors. The BFA ensures accreditation through alignment with its principles, and TOP aids franchisors in creating essential operational manuals. Their collaboration promotes ethical practices and keeps franchisors informed on industry standards.
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Where can I get a template for my operations manual?
Louise Harris, TOP (The Ops Portal) Using a templated manual does a considerable disservice to you and your business. There are ways to save money, but this one is a false economy. Before thinking ‘you would say’ that because we make money from writing them: most of our clients write most of their manuals. At
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Franchisee Compliance Audits – the fear of feedback
Louise Harris, The Ops Portal When I was a franchisee, I was upset (and a little shocked) to learn that a fellow franchisee was not simply not following the franchise model, but also breaking the law. And it took a little time to find this out. Luckily, the franchisor had an audit system in place
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