The Ops Portal

How The OPs portal is helping lawn treatment experts, Greensleeves

The Greensleeves Story

Founded in 1998 with just 10 customers, Greensleeves now cares for over 100,000 lawns across the UK each year. Four of their original customers still use the service today. With more than 100 local branches, Greensleeves delivers affordable, hassle-free lawn care tailored to each garden’s unique needs.

Their seasonal treatment programmes include fertilisation, weed and moss control, aeration, scarification, and overseeding. These are designed to keep lawns healthy, green, and thriving all year round.

As the UK’s most trusted lawn care provider, Greensleeves offers simple service packages, high-quality products, and a satisfaction guarantee. Their mission: take the hard work out of lawn care so customers can enjoy a lawn they love.

With such impressive growth and evolving needs, it was clear that a traditional paper-based Operations Manual was no longer fit for purpose.

Why Greensleeves Chose The Ops Portal

We spoke to Cheryl Harper, Managing Director at Greensleeves, about why she chose to partner with The Ops Portal (TOP):

I met Louise via the BFA while completing my QFP. As part of the QFP, I knew I wanted to digitise our Operations Manual—it had outgrown its paper format. I asked around for recommendations, and Louise offered to help… the rest is history!

The Process

Louise Harris took the original Greensleeves manual as a foundation and worked closely with Cheryl to create The Hub — a bespoke online portal that captures everything needed to run a Greensleeves franchise. From hiring and operations to ordering uniforms, The Hub is a single, centralised resource.

Over the past two years, Greensleeves has undergone a transformation, including a brand refresh and updated digital interfaces for customers. Keeping these changes aligned in a static paper manual—or even scattered digital documents—would have been challenging.

With The Hub, Greensleeves now benefits from:

• A dynamic and evolving system
• Real-time updates with change tracking
• Easy navigation to key resources (e.g. risk assessments and admin system guides)
• A user-friendly interface tailored to franchisees’ daily needs

The Outcome

By digitising their operations manual, Greensleeves has empowered franchisees with consistent, accessible information at their fingertips. The Hub reflects the brand’s professionalism, scales effortlessly with growth, and keeps everyone aligned with evolving processes.

At The Ops Portal, we pride ourselves on working collaboratively to create digital manuals that truly reflect how a business operates—flexible, current, and built for the future.